At USA Soccer Store LLC, we take pride in delivering high-quality football gear. Please review our return, refund, and cancellation policy carefully before placing an order.
If you receive a damaged or defective item, we will replace it at no additional cost.
To be eligible for a replacement, you must:
Contact us at support@usasoccerstore10.com within 48 hours of receiving your order
Provide clear photo or video evidence of the issue
Items received damaged, broken, or visibly defective
Packages lost in transit and confirmed by the carrier
USA Soccer Store LLC is not responsible for orders shipped to incorrect addresses provided by the customer.
Please make sure all shipping details are accurate before completing your purchase. If you notice an error, contact us immediately at support@usasoccerstore10.com, and we will do our best to assist before the order ships.
Order cancellations are accepted within 24 hours of purchase, only if:
The order has not entered production
The item has not been personalized
The order has not been shipped
To request a cancellation, email us at support@usasoccerstore10.com within the allowed time frame.
Returns are accepted only for non-personalized products.
To request a return, you must:
Contact us within 5 business days of receiving your order
Clearly state your intention to return the product
Ensure the item is:
Unused
In original packaging
With tags intact
In the same condition as received
Return shipping costs are the responsibility of the customer
Original shipping fees are non-refundable
Once the returned item is received and inspected, approved refunds will be processed within 7–10 business days to the original payment method.
Due to the nature of our products, personalized or made-to-order items are FINAL SALE.
Personalized items include, but are not limited to:
Custom player name, nickname, phrase, or text
Custom number combinations
Jerseys with patches, sponsors, or modifications selected by the customer
Once production has started, cancellations, returns, or refunds will not be accepted, even in cases of customer remorse.
Production begins once full or partial payment is confirmed.
Warranty coverage (if applicable) is specified on each product page.
To request warranty support:
Include a detailed description of the issue
Attach photo or video evidence
Covers manufacturing defects only
Does NOT cover damage caused by misuse, accidents, washing errors, or negligence
Acceptance for inspection does not guarantee approval
If a manufacturing defect is confirmed, we may offer a replacement. If the issue persists after two replacements, a refund or alternative solution may be evaluated at our discretion.
Some products are custom-made and produced overseas.
Estimated delivery time is 25–30 business days, starting from the production cycles on the 15th and 30th of each month. Delays may occur due to customs, logistics, or force majeure events beyond our control.
Once production has started, orders cannot be canceled or refunded.
In case of extraordinary delays, customers will be notified and possible solutions will be evaluated.
By completing a purchase on usasoccerstore10.com, you confirm that you have read, understood, and agreed to this Return & Refund Policy.
For any questions, contact us at:
support@usasoccerstore10.com